It has come to our attention that homeowners have received calls from people or companies claiming to operate on our behalf. This may be a sales representative who claims to be from Pilkington, or they are offering an energy efficiency survey, or they claim that they are operating a discount scheme which is funded by Pilkington UK in some way. 

In some cases, the person phoning or visiting has been rude or aggressive and in others has not provided ID or has given incorrect information. 

Please be advised that Pilkington UK operates only in a business to business (Trade only) environment and we do not contact homeowners to sell glass or windows directly. Neither do we offer any surveys concerning energy efficiency nor are we supporting any discount schemes as offered by some window companies.

Should you receive a call from anyone claiming to be a Pilkington representative, please ask them for identification and email us as well as informing your local Trading Standards office.

If we are advised of individuals or companies operating in this way and are provided with sufficient contact information will do what we can to ask them to stop. However, we do rely on information from householders in order to do this.  

In the meantime, we apologise that this sort of activity is taking place and we’re very concerned that our company brand name is being misused.  We will actively try to stop it and were appropriate progress it with our legal department.