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We receive a lot of enquiries about the appearance of external condensation particularly in the Spring and Autumn. External condensation is a natural phenomenon and predictable event caused by the outer pane of the glazing being colder than the glass that it replaced.

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Light spill or light pollution is excessive, misdirected, or obtrusive artificial light, often emitted from buildings. If there is too much light pollution, it can wash out starlight in the night sky, interfere with astronomical research and disrupts ecosystems.

Unfortunately, as we are a B2B company and do not sell direct to homeowners, your contract is with the installer and we can't resolve on your behalf.

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For glazing that is South or West facing (these receive the most solar heat) we would recommend Pilkington Suncool™ One 60/40 to provide year-round comfort especially in large areas of glazing such as bi-fold doors or orangeries. How it works In the warmer months, the coating reflects the sun’s heat, helping to maintain a cooler temperature.

Pilkington AviSafe™ is an innovative glass solution, developed to greatly reduce the number of bird collisions with glass. The unique patterned ultraviolet enhanced coating disrupts the reflection on the glass, so the bird can see a barrier. The reflection of vegetation, the sky, and other buildings are deceptive and can result in bird collisions.

Haze is an optical phenomenon which makes the glass look like it is covered in a very fine, uniform layer of dust when viewed from an oblique angle or viewed under strong light incident on the glass at an oblique angle.