The Trustee has a formal Internal Disputes Resolution (IDR) procedure for resolving any disagreements with the Scheme. The two-stage IDR process is described in detail in the following document:

IDR Dispute Resolution Procedure 

 The Pensions Advisory Service (TPAS) is available at any point in a dispute. TPAS has a network of volunteers who are experts in the field of occupational pensions and they will take up most problems directly with the Scheme administrators or Trustees on behalf of the beneficiary. TPAS does not take up formal arbitration services but its services are free of charge. For further information, look at the TPAS website, or contact TPAS at the address below:

11 Belgrave Road
Tel: 0300 123 1047