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Datenschutz

1.  IMPORTANT INFORMATION AND WHO WE ARE  

PURPOSE OF THIS PRIVACY NOTICE  

This privacy notice aims to give you information on how NSG collects and processes your personal data through our interaction with you and through your use of our websites, including any data you may provide over the telephone, in the course of our relationship with you or through our websites when you sign up to our newsletter, purchase a product or service or take part in a competition.

Our websites are not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

CONTROLLER  

Pilkington Group Limited is the controller and responsible for your personal data (collectively referred to as “COMPANY”, “we”, “us” or “our” in this privacy notice).

If you have any questions about this privacy notice, please contact us using the details set out below.

CONTACT DETAILS  

If you have any comments, questions or concerns about any of the information in this privacy notice, or any other issues relating to the processing of personal data by NSG Group please contact:

Pilkington Group Limited

Email address: nsgdataprotect@nsg.com

Postal address: European Technical Centre, Hall Lane, Lathom, L40 5UF

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES  

We may change this privacy notice from time to time.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2.  THE DATA WE COLLECT ABOUT YOU  

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, cookiers, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA 

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3.  HOW IS YOUR PERSONAL DATA COLLECTED?  

We may use different methods to collect data from and about you including through:
  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • apply for our products or services;
    • conduct business with us;
    • ask for advice relating to our products or services;
    • create an account on our website;
    • subscribe to our service or publications;
    • request marketing to be sent to you;
    • enter a competition, promotion or survey; or
    • give us some feedback.
  • Automated technologies or interactions. As you interact with our websites, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy below for further details.

4.  HOW WE USE YOUR PERSONAL DATA  

We will only use your personal data when the law allows us to. Most commonly, we may use your personal data in the following circumstances:
  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at nsgdataprotect@nsg.com

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we may plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at nsgdataprotect@nsg.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity  Type of data  Lawful basis for processing including basis of legitimate interest 
To register you as a new customer
(a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us 
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications 
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us) 
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(c) Administering relationships and related services
(d) Performance of tasks necessary for the provision of requested products and/or services
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications 
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) 
To enable you to partake in a prize draw, competition or complete a survey  (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications 
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) 
To administer and protect our business and websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)  (a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation 
To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
 
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) 
To make suggestions and recommendations to you about goods or services that may be of interest to you  (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile 
Necessary for our legitimate interests (to develop our products/services and grow our business) 

MARKETING/PROMOTIONAL OFFERS FROM US   

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

THIRD-PARTY MARKETING  

We will get your express opt-in consent before we share your personal data with any company outside the NSG group of companies for marketing purposes.

OPTING OUT  

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at nsgdataprotect@nsg.com at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

COOKIES  

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser.  The use of cookies is integral to NSG in order to provide the best possible user experience on its websites.  We use cookies to identify you when you visit our website.  This enables us to build up a demographic profile of visitors to our website.  You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Consult your browser’s help section for advice on how to do this.  If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

The list in Schedule 1 details the cookies currently in use on our websites and their purpose.

THIRD PARTY LINKS

Our websites may include links to third-party websites, plug-ins and applications. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. 

Clicking on a plug-in or enabling those connections may allow us or third parties to collect or share data about you.  To find out about the purpose and scope of the data acquisition and the further processing and use of the data by the provider of the plug-in, as well as your rights and customisation options in order to protect your privacy, please refer to the privacy notice of the provider of the plugin. 

CHANGE OF PURPOSE  

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at nsgdataprotect@nsg.com.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5.  DISCLOSURES OF YOUR PERSONAL DATA  

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
  • Internal third parties means other companies in the NSG Group who provide IT and system administration services.
  • External third parties means:
    • Service providers acting as processors based in EEA who provide IT and system administration services;
    • Professional advisers including lawyers, bankers, auditors and insurers based in EEA who provide consultancy, banking, legal, insurance and accounting services; and
    • HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6.  INTERNATIONAL TRANSFERS  

We may share your personal data within the NSG Group and this will involve transferring your personal data outside the European Economic Area (EEA).

Whenever we transfer your personal data out of the EEA we have security measures in place to seek to ensure that your personal information receives an adequate level of protection.

7.  DATA SECURITY  

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8.  DATA RETENTION  

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?  

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9.  YOUR LEGAL RIGHTS  

Under certain circumstances, you have rights under data protection laws in relation to your personal data.  These include:
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Request access to your personal data.
  • Request restriction of processing of your personal data.
  • Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at nsgdataprotect@nsg.com.

NO FEE USUALLY REQUIRED  

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU  

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND  

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Schedule 1 – Cookies currently in use

Cookie Name Purpose
Google Ananlytics
__utma, __utmb, __utmc, __utmz These cookies are used to collect information about how visitors use our websites. We use the information to compile reports and to help us improve our website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.
Click here for an overview of privacy at Google. If you wish to opt out of this cookie you can use a browser add on developed by Google.
Click here for more information.
ASP Session Cookie ASPSESSIONIDCQRQRTAB, ASP.NET_SessionId This is a non persistent cookie held temporarily when you are browsing the website. This cookie is fundamental to the operation of the website and does not hold any personal information about you. It will be deleted as soon as you close your browsing session.
Add This Loc, Ssc, Bt, Di, Dt, Uid, Uvc, Uit, Psc This 3rd party cookie is used to enable the Add This social bookmarking function to operate. No data from this cookie is stored on our servers.
Web Trends WT_FPC The third party cookie is present on any pages using a Youtube video component. The cookie is capturing information for youtube directly and we do not utilise any of this information.

AGR European & Brazilian E-commerce
Cookie Name Purpose
Google Ananlytics
__utma, __utmb, __utmc, __utmz These cookies are used to collect information about how visitors use our websites. We use the information to compile reports and to help us improve our website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.
Click here for an overview of privacy at Google. If you wish to opt out of this cookie you can use a browser add on developed by Google.
Click here for more information.
ASP Session Cookie ASPSESSIONIDCQRQRTAB, ASP.NET_SessionId This is a non persistent cookie held temporarily when you are browsing the website. This cookie is fundamental to the operation of the website and does not hold any personal information about you. It will be deleted as soon as you close your browsing session.
Custom Session Cookies Account ID, AccountName, CustomerName, Email, Logged In This is a non persistent cookie held temporarily when you are browsing the website. This cookie is fundamental to the operation of the website and does not hold any personal information about you. It will be deleted as soon as you close your browsing session.
Custom Persistent Cookies LoginEmail This is a persistent cookie held for one year since the last time you visited the website. This cookie holds the last Username used to log and is used to prefill the login page when you come back to the website.