Privacy Policy

Privacy Policy



At NSG we are committed to only collecting, using and disclosing your personal data in ways that you expect and have consented to or as we are required or permitted by law. 

Your privacy is important to us.


This privacy notice aims to give you information on how NSG collects and processes your personal data through our interaction with you when you (i) register, visit or use our websites (“Sites”), including any data you may provide through our Sites when you sign up to our newsletter, interact with us via our Sites or take part in a competition and (ii) through your engagement with us whereby NSG is providing you with goods or services, you are providing NSG with goods or services or where you are a different type of third party in communication with us .

Our Sites are not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice is intended to assist you in making informed decisions when using the Site and/or providing or receiving Services.  This privacy notice supplements the other notices and is not intended to override them. 


For the purposes of this privacy notice Pilkington Group Limited is the controller and responsible for your personal data processed via the Sites.  For personal data that is processed through any interaction with you other than via the Sites, your controller will be the relevant NSG entity providing you with goods or services, or, if you are a supplier the relevant NSG entity that you are contracting with (or looking to contract with) and who you will be providing goods or services to.  You can find a list of such entities at Schedule 2.  This privacy notice applies to all such entities (collectively referred to as “COMPANY”, “we”, “us” or “our” in this privacy notice, as applicable).

If you have any questions about this privacy notice, please contact us using the details set out below.


If you have any comments, questions or concerns about any of the information in this privacy notice, or any other issues relating to the processing of personal data by NSG Group please contact:

Pilkington Group Limited

Email address:

Postal address: European Technical Centre, Hall Lane, Lathom, L40 5UF

In case of any issues not relating to the processing of personal data through our Sites you may contact us using the contact details noted above and we will make sure that your request is appropriately forwarded to and handled by the relevant controller or, at your choice, directly contact the relevant NSG entity being the controller or, if one is appointed, its Data Protection Officer (contact details can be found in Schedule 2).

You have the right to make a complaint at any time to your data supervisory. We would, however, appreciate the chance to deal with your concerns before you approach the data authority so please contact us in the first instance.


We may change this privacy notice from time to time.


It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes name, billing address, delivery address, email address, telephone numbers organisation details (e.g your place of work, job title, organisation contact details)..
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, cookies, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Sites.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our Sites, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

IF you visit one of our offices or manufacturing facilities we may collect information that we need in order to identify you and complete necessary security checks.  We may also collect your image on CCTV.  We do this and use CCTV to help provide a safe and secure environment for our visitors and employees. More specific and detailed guidance may also be provided to you when you enter our facilities.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.


Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.


We may use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for our products or services;
  • conduct business with us;
  • ask for advice relating to our products or services;
  • create an account on any of our Sites;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us some feedback.
  • Automated technologies or interactions. As you interact with our Sites, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy below for further details.



We will only use your personal data when the law allows us to. Most commonly, we may use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at


We have set out below, in a table format, a description of all the ways we may plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.




 Type of data 

 Lawful basis for processing including basis

of legitimate interest 

 To register you as a new customer which included carrying out

 background and identity checks.


 (a) Identify

 (b) Contact

 (C) Financial   



 (a) Performance of a contract with you

 (b) To comply with a legal obligation

 (c) Necessary for our legitimate interests

 (we need to verify the identities of people we deal with)


To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us




(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications


 (a) Performance of a contract with you

 (b) Necessary for our legitimate interests

 (to recover debts due to us)


 To manage our relationship with you which will include:

 (a) Notifying you about changes to our terms or privacy policy

 (b) Asking you to leave a review or take a survey

 (c) Administering relationships and related services

 (d) Performance of tasks necessary for the provision of

      requested products  and/or services

 (e) Responding to your queries

 (f) Resolving any complaints from or disputes with you

 (g) Provide you with customer support


 (a) Identity

 (b) Contact

 (c) Profile

 (d) Transaction

 (e) Marketing and Communications


 (a) Performance of a contract with you

 (b) Necessary to comply with a legal obligation

 (c) Necessary for our legitimate interests

 (to keep our records updated and to study how customers

 use our products/services)


 To enable you to partake in a prize draw, competition

 or complete a survey



 (a) Identity

 (b) Contact

 (c) Profile

 (d) Usage

 (e) Marketing and Communications



(a) Performance of a contract with you

(b) Necessary for our legitimate interests

 (to study how customers use our products/services,

 to develop them and grow our business)


 To administer and protect our business and Sites

(including  troubleshooting, data analysis, testing, system

maintenance, support,  reporting and hosting of data)



(a) Identity

(b) Contact

(c) Technical



(a) Necessary for our legitimate interests

 (for running our business, provision of administration and

 IT services, network security, to prevent fraud

 and in the context of a business reorganisation

 or group restructuring exercise)

(b) Necessary to comply with a legal obligation



To deliver relevant content and advertisements to you and measure or

understand the effectiveness of the advertising we serve to you



(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical



Necessary for our legitimate interests

 (to study how customers use our products/services,

 to develop them, to grow our business

 and to inform our marketing strategy)


To use data analytics to improve our Sites, products/services,

marketing, customer relationships and experiences



(a) Technical

(b) Usage



Necessary for our legitimate interests

(to define types of customers for our products and services,

to keep our Sites updated and relevant, to develop our business

and to inform our marketing strategy)



To make suggestions and recommendations to you

about goods or services that may be of interest to you



(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile



Necessary for our legitimate interests

(to develop our products/services and grow our business)

 To comply with our general regulatory and statutory obligations

(including our responsibilities under codes of conduct and

anti-bribery laws)


(a) Identity

(b) Contact

(c) Financial

(d) Transaction


 Necessary to comply with a legal obligation


To respond to subject access requests



(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications



Necessary to comply with a legal obligation


We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.


We will get your express opt-in consent before we share your personal data with any company outside the NSG group of companies for marketing purposes.


You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.


Please refer to our Cookie Policy page.


Our Sites may include links to third-party websites, plug-ins and applications. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy notice of every website you visit. 

Clicking on a plug-in or enabling those connections may allow us or third parties to collect or share data about you.  To find out about the purpose and scope of the data acquisition and the further processing and use of the data by the provider of the plug-in, as well as your rights and customisation options in order to protect your privacy, please refer to the privacy notice of the provider of the plugin. 


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Internal third parties means other companies in the NSG Group who provide IT, system, administration and central services.
  • External third parties means:
  • Service providers acting as processors who provide IT and system administration services;
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services; and
  • HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


We may share your personal data within the NSG Group and this will involve transferring your personal data outside the European Economic Area (EEA).

Whenever we transfer your personal data out of the EEA we have security measures in place to seek to ensure that your personal information receives an adequate level of protection.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.



We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.


Under certain circumstances, you have rights under data protection laws in relation to your personal data.  These include:

  • Request correction of your personal data.
  • Request erasure of your personal data.

  • Request access to your personal data.
  • Request restriction of processing of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at


You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.


We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Schedule 2 – NSG controller entities


For the purpose of this privacy notice, the relevant controllers are:

Controller Entity

Contact Details

Data Protection Contact

Pilkington Group Limited

European Technical Centre, Hall Lane, Lathom, L40 5UF

Pilkington United Kingdom Limited

European Technical Centre, Hall Lane, Lathom, L40 5UF

Pilkington Automotive Limited

European Technical Centre, Hall Lane, Lathom, L40 5UF

Pilkington Technology Management Limited

European Technical Centre, Hall Lane, Lathom, L40 5UF

NGF Europe Limited

Lea Green, St Helens, Merseryside, WA9 4PR

Pilkington AGR Austria GmbH

Gewerbering 2, 2440 Moosbrunn

Pilkington Austria GmbH

Werksgelände 24, 5500 Bischofshofen, Mitterberghütten

Pilkington Automotive Belgium N.V/S.A

Krijgsbaan 247/D1, 9140 Temse

Pilkington AGR Czech spol S.r.o

Prague 10 – Hostivař, street Průmyslová 1472/11, Post Code102 19, Czech Republic

Pilkington Danmark A/S

Ejby industrivej 124, 2600 Glostrup

Pilkington Automotive Finland Oy

PL 476, 33101 Tampere

Pilkington Lahden Lasitehdas Oy

Niemenkatu 73, 15140 Lahti

Pilkington Automotive France SAS

620 Avenue Dreyfous, Ducas, 78520 Limay

Pilkington Glass Service SAS

620 Avenue Dreyfous Ducas, 78520 Limay

Pilkington Holdings SA

620 Avenue Dreyfous Ducas, 78520 Limay

Bauglasindustrie GmbH

Hüttenstraße 33, 66839 Schmelz/ Saar

Colorglas GmbH

Delogstaße 32, 46483 Wesel

Dahlbusch AG

Haydnstraße 19, 45884 Gelsenkirchen

Pilkington Automotive Deutschland GmbH

Otto-Seeling-Straße 7, 58455 Witten

Pilkington Deutschland AG

Haydnstraße 19, 45884 Gelsenkirchen

Pilkington Glasveredelung GmbH

Wiener Straße 33, 48455 Bad Bentheim

Pilkington Holding GmbH

Haydnstraße 19, 45884 Gelsenkirchen

Pilkington AGR Hungary Kft

Ócsai út 4, 1239 Budapest

Nippon Sheet Glass Ireland Limited

1st Floor, River View House, 21-23 City Quay, Dublin 2

Pilkington Benelux AGR BV

Schurenbergweg 7, 1105 AP Amsterdam

Pilkington Nederland BV

De Hoeveler 25, 7547 SB Enschede

Pilkington Norge AS

Vindheiavegen 17, 2406 Elverum

Pilkington Automotive Poland Sp zo.o

ul. Portowa 24, 27-600 Sandomierz

Pilkington IGP Sp zo.o

ul. Portowa 24, 27-600 Sandomierz

Pilkington Polska Sp zo.o

ul. Portowa 24, 27-600 Sandomierz

Pilkington Automotive Romania SA

400609 Cluj-Napoca, Dorobantilor 128, Romania

Pilkington Automotive Espana SA

Vial IV planta km 2,8 46500 SAGUNTO

Pilkington Automotive Sweden AB

Kumla Gårdsväg 21 B, 14563 Norsborg

Pilkington Floatglas AB

STÅLVÄGEN 3, 57438 Vetlanda

Pilkington Sverige AB

STÅLVÄGEN 3, 57438 Vetlanda


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