Manufacturer launches online ‘glass-opedia’ to answer customers’ top queries

Manufacturer launches online ‘glass-opedia’ to answer customers’ top queries

Press Release
11 Aug 2020
Pilkington United Kingdom Limited, part of the NSG Group, has launched Ask Pilkington, a searchable online encyclopedia of all things glass to help customers get quick answers to technical queries.
Ask Pilkington Devices
Hosted on the Pilkington UK website, Ask Pilkington offers dedicated zones for trade, homeowners and architects and specifiers. Users can type in a question or keyword to quickly find what they’re looking for. The smart search function gathers relevant answers and related information out of hundreds of articles.

While the portal will be constantly updated with the latest information, users can also submit new questions that they want answering. They can also see what the most popular questions are from their peers.

The online knowledge centre bolsters Pilkington UK’s range of educational apps designed to provide specifiers and customers with technical information and inspiration, ensuring they have the right glass for the job. 

Ask Pilkington follows the launch of the Project References app last year, which offers a searchable database of Pilkington glass products that users can browse to find solutions to their project requirements. It also sits alongside Spectrum and Spec-it!, one of the industry’s most popular glass specifying tools, allowing users to quickly specify glass for a variety of projects.

Phil Brown, European regulatory marketing manager at Pilkington United Kingdom Limited, said:
“Glass technology has made great strides in the 21st century, with an increasing number of products available for keeping buildings warm, cool, clean, compliant and safe. 

“With so many solutions that play critical roles in buildings, it’s important that people have access to trusted information to help them pick the right glass.

“Ask Pilkington aims to have all this information in one convenient place for quick reference – something that’s important in meeting the needs of the next generation of digital native glass professionals, homeowners and architects, who are used to finding answers at a click of a button.”

Ask Pilkington can be found here:

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