It has come to our attention that homeowners are receiving calls from people or companies claiming to operate on our behalf. This may be a Sales Representative who claims to be from NSG Group or Pilkington UK, or they are offering an energy efficiency survey or they claim that they are operating a discount scheme which is funded by us in some way.
In some cases, the person phoning or visiting has been rude or aggressive and in others has not provided ID or has given incorrect information.
Please be advised that Pilkington United Kingdom operates in a business to business (Trade) environment only and we do not contact homeowners to sell glass or windows. Neither do we offer any surveys concerning energy efficiency nor are we supporting or backing any discount or “green” schemes as offered by some window companies. If you have been approached and have been advised that we do support such schemes then please contact us immediately as detailed below.
If we are advised of individuals or companies operating in this way and provided with sufficient contact information we will do what we can to ask them to stop. However we do rely on information from householders and others in order to do this.
Therefore should you receive a call from anyone claiming to be a Pilkington UK representative, please ask them for identification and contact us either by email to Pilkington@respond.uk.com or by phone on 01744 69 2000.
In the meantime, we can only apologise that this sort of activity is taking place. As you can imagine, we are very concerned that our company name is being misused in this way so we are actively trying to stop it.