Pilkington Superannuation Scheme
The Trustee has a formal Internal Disputes Resolution (IDR) procedure for resolving any disagreements with the Scheme. The two-stage IDR process is described in detail in the following document:
Internal Disputes Resolution (IDR)
The Pensions Advisory Service (OPAS) is available at any point in a dispute. OPAS has a network of volunteers who are experts in the field of occupational pensions and they will take up most problems directly with the Scheme administrators or Trustees on behalf of the beneficiary. OPAS does not take up formal arbitration services but its services are free of charge. For further information, look at the OPAS website, or contact OPAS at the address below:
OPAS
11 Belgrave Road
London
SW1V 1RB
Tel: 0171 233 8080