GLAASS claims handling wins top supplier award

11 April 2012

Automotive AGR Mexico's claims handling service GLAASS has won a Supplier of the Year award from GNP Insurance, one of the country's biggest insurance companies.


Left to right: Octavio Betancourt, Eduardo Alejandre, Gabriela Raya( GNP), Gerardo Hernandez, and Oscar Corona (GNP).

The award was judged on six key criteria - service, reliability, quality, cost, customer grading and new developments.

The developments were targeted to improve administration and operation efficiencies, and include:

  • Elimination of a mass of paperwork by completing and copying insurance claim forms online;
  • Automatic online confirmation of the specification and cost of the replacement glass;
  • Online policy checks to speed up the claims approvals process.

GLAASS-TPA was launched six years ago and now employs 16 people who process more than 8,000 claims per month with 135 installation shops nationwide.