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Pilkington

This series of e bulletins is sent out to contacts who act as local champions for the technical advisory service in the Pilkington branches. The role of a branch technical contact is to act as a local person that staff can come to for technical guidance. Information in these bulletins can be diseminated where the content is of interest at the site. It is a method for keeping staff informed of technical issues and providing new information that has technical merit.

TAS scores well in recent survey

TAS scores well but is not complacent. A recent survey sought feedback on marketing activities. Most sections showed improvement but the Technical Advisory Service has a mixed response. St Helens based staff were praised but the call centre was critisized.

First Issue

The first of a new way of communicating from the Technical Advisory Service. This e bulletin is the start of regular communications that focus on technical issues. Not everyone is excited by technical developments so the circulation is restricted to a short list. If any of the content is of interest then you can pass it on. The range and complexity of supporting information is huge and international in content. We will try and deliver support material that is relevant and easy to digest. Our technical abilities are a reason for customers to profitably trade with us.

Technical Information at your fingertips

TAS guide to the intranet and internet. The reliance on web based information has grown enormously and our internet and intranet sites are becoming more important to both internal staff and our customers. This is a guide to where some of the information is held and what there is available. I keep finding new areas of our site and if you come across useful information on technical issues on either our sites or publicly avaialble sites then please let us know.

TAS and training

Have you ever wanted more help with technical issues?

Some years ago, TAS contacted Pilkington branches and asked for volunteers to be technical contacts. There were several reasons for this but the broad objective was to make branches more self reliant by raising the level of technical competence. The three main methods to accomplish this are to:

Improve training
Improve communication
Give local staff a point of first enquiry before having to contact the call centre

Issue 1 March 2008